How To Order?

We understand that you may not have full confidence when buying online. As much as we can assure you that you’re perfectly safe to purchase goods on our website you still may not want to. We offer an order by phone service for those who don’t want to purchase online.

Order by Phone
To order by phone simply give us a call to place your order. We will collect all your delivery details, the product(s) you wish to order and then we will take your card details for payment or you can request for cash on delivery for Klang Valley area only. Please note we do NOT store any credit/debit card details nor do we write them down. Any card details taken are entered directly into our card machine or online terminal, this means your details are safe and secure. For your own security please do not include any card details within emails.
Online Order
To order online you need to browse the product and add it into the cart. You can always review the items in the cart before checkout, once you are ready to make the payment simply click on the checkout button and follow the next instructions.
Delivery address
For security reasons when ordering by phone, your delivery address must be the same as the cardholders address. This is because we cannot do any security checks when the payment hasn’t been made through our online system, so you will be limited to one address.
Delivery time
We try our very best to dispatch all orders within 1 working day and the same working day if placed before 2 pm. We use a 48-hour delivery service, however, please allow 3-5 working days from dispatch before contacting us. In the very unlikely event that your order hasn’t arrived after 5 working days and we haven’t contacted you to say otherwise please contact us.

Payment & Shopping Guidelines

CT Hardware accepts online payments through PayPal, ipay88 which accepts Visa, MasterCard and 12 local payments options (Maybank2U, AllianceOnline, HongLeong Online, AmBank, EON Bank, RHB Bank, CIMBClicks, Bank Islam, PbeBank, MEPS FPX, MobileMoney, MEPS CASH, WEB CASH).  See our “Privacy Policy” page to learn more about how we guarantee the safety of your personal information.

**Note: We also accept “Cash On Delivery” order as well as “Pay & Collect” at our branches order.

We strive to provide accurate prices and product descriptions.  However, prices and quantities may change without notice.  CT Hardware reserves the right to limit orders based on out-of-stock situations, pricing, and description errors.

Out-of-Stock Items
If we are unable to fulfill an order due to a product that is unexpectedly out-of-stock, you will be notified and given option either to keep the order or refunded the full price of your order. CT Hardware is not held responsible for any typographical errors or claims made by the manufacturer or the purchaser. You will receive a confirmation email once you have successfully placed your order, detailing all the product, payment, and shipping information.